About Jenny
A multi-skilled entrepreneur with over 18 years of extensive experience in business development and leadership, team management, and adept at client retention, customer service, scheduling, and problem-solving. Demonstrates a passion for fostering growth and development in individuals, leveraging marketing and website design skills to enhance client engagement and streamline operations. Committed to implementing innovative solutions to optimize efficiency, satisfaction, and efficiency while aspiring to drive future success through collaborative efforts and a supportive work environment.
Recent Work Experience Overview
Owner, Head Trainer
Balanced Bodies
Nov 2012 - Present
Owner, Operator
Hamama Wellness
Jan 2019-Dec 2024
Fairmont Presidents Club Supervisor
Fairmont Hotels & Resorts
Oct 2010-Nov 2012
Experienced Head Personal Trainer, Nutrition Coach, and Mindset Coach with a proven track record in managing and executing schedules across multiple digital platforms. Skilled in planning and coordinating travel, hosting staff and client meetings, and maintaining digital assets such as websites, social media, and booking systems. Successfully designed, marketed, and managed wellness retreats in Thailand, Cambodia, and Mexico, fostering strategic B2B partnerships to ensure seamless operations and outstanding guest experiences. Expertise in creating personalized fitness programs for a 2,000+ client base, utilizing digital tools to enhance engagement and streamline operations. Proficient in one-on-one training, advanced motivation techniques, and continuous program refinement based on detailed client progress analysis. Dedicated to promoting health, well-being, and lasting fitness success.
Entrepreneurial yoga studio owner creating, operating, and successfully selling a profitable business. Effectively led a diverse team of 8 yoga instructors and a manager, fostering collaboration and managing cultural work ethic differences. Delivered sold-out yoga classes with exceptional client satisfaction while managing a client base of 1,800 members. Skilled in developing and maintaining a professional online presence, including a website and efficient booking system. Successfully planned and executed 10 wellness retreats and professionally handled customer concerns to ensure retention. Bilingual communicator, adept at serving a diverse clientele and team.
Accomplished hospitality professional with extensive experience managing executive bookings, concierge services, and direct communication for over 1,000 VIP guests at Fairmont. Spearheaded the creation of 12 Standard Operating Procedures, improving inter-departmental communication across eight hotel sectors and driving operational efficiency. As Head Trainer, developed a comprehensive 52-page Front Desk Training Manual and facilitated monthly meetings to enhance corporate communication. Recognized with three Service Plus awards for exceptional service delivery and conflict resolution expertise, consistently ensuring guest and colleague satisfaction. Skilled in streamlining operations and fostering collaboration to elevate the guest experience.